FAQ

We always provide an estimated ship date with your order acknowledgement. Some items ship in as little as two or three days while others like printed pencils usually take a month. Your customer service expert can usually estimate ship dates within a few days. Keep in mind that lead times don't start until your art is finalized and approved. The biggest thing you, the customer, can do to speed up delivery is provide us with “camera-ready” or “vectorized” artwork.

See our art submission page for full details on this. What we need is vectorized art prepared in Adobe Illustrator or other industry standard program. If you would like us to vectorize your art, we would be happy to provide this service for you. You can fax or e-mail us what you have and we will give you a quote to get your art ready for use on the product of your choice.

Art charges are incurred when your art needs to be vectorized or otherwise laid out for the job at hand. Set up charges pay for silk screens, dies, plates other printing tools needed to put your image on a specific product. These are almost never transferable from one product to the next. Usually they are “one time”, although some suppliers will charge a “repeat order set-up charge” which may need to be passed on.

If you paid us to prepare your artwork then you own it. We will be happy to forward you a copy of your art at any time. If we absorbed the art charges for your job in consideration of future business, then you may incur a charge before we will release it.

Yes, we require a signed paper proof of all new art before a job is run. Getting your art proof back to us quickly will always help speed up your order. Spec samples of your item with your logo may be available. There is usually a charge for this if it is available.

Yes, completely! We stand behind the products we sell you as well as the imprinting we put on them, normal wear and tear excepted. If you aren't happy with something we have sold you, then we aren't happy, and we will do whatever it takes to make things right.

It may be, just ask us. If you require US and or Union Made items, just ask your sales expert and they will tailor a program to meet these needs.

We use non-toxic water based inks whenever possible in our silk screening operations. We offer hemp and organic cotton fabrics for some of our garment items. Many of our plastic items are made with post consumer recycled material blended in with virgin plastics. Just ask your sales expert for help in choosing environmentally friendly products for your next order.

Opening orders are secured with a credit card or pre-payment check. Subsequent orders may be on a Net 30 day account, pending approval of credit.