How to Submit Artwork

Artwork should be submitted in electronic format. All continuing client artwork is kept on file at no charge. We accept electronic artwork by e-mail or disk. Our e-mail address is artdesk@plddirect.com. We accept compact disks formatted for Windows. You can send your artwork to us via disk or e-mail, by observing the following guidelines.

Please put your company name, address, phone number with area code, customer number, purchase order number, and file name of the artwork on all e-mail artwork sent. Save your files in one of these industry standard formats:

• Adobe Illustrator (up to version CS2)
• Adobe Photoshop (up to version CS2)
• We also accept images scanned from any application and saved as .tif, .bmp, .jpg, or .eps format. These images should be scanned as black and white line art, not color or grayscale.

If you’re unable to provide camera ready artwork, we are able to create art for you at the rate of $50/hour. However, this will add additional production time to your order.

Cancellations

All orders are considered firm and cannot be canceled without approval from PLD. Written documentation must be sent to confirm the cancellation request. Upon receiving the documentation, a $20 cancellation charge will apply in addition to cost of dies, logos, screens and artwork, including all materials produced.

PMS

PMS colors can be matched in most cases. A charge of $20.00 per color, per order will apply. PLD will mix the ink color as close as possible to the PMS color chart. PLD does not guarantee exact matches on colored surfaces. PMS color matching is not available on foil-imprinted items, wooden yardsticks, and foil stamped rulers. The PMS colors must be specified on all purchase orders.

Shipping

All orders should specify an “in hands” date including the shipment method. If the shipping method is not specified, PLD reserves the right to ship “Overnight Air” to meet the event date. PLD does not guarantee delivery by a freight carrier. PLD is not responsible for freight charges incurred on “special shipping method” or “extra charges” due to dimensional weight. Merchandise damaged in transit is the responsibility of the carrier. The customer should initiate a damage claim with the carrier immediately upon receiving the merchandise. At the request of the customer, PLD will follow-up with a formal claim.

Fax Orders

All orders faxed will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the customer. PLD is not responsible for a fax malfunction that will effect receipt of order. Faxed orders requiring artwork will not be scheduled for production until artwork is received and approved.